Sales & request terms

Requests, prices and payment

Saving a project creates an unpaid quote request, not a paid production order. Prices are in USD unless the final quote states otherwise. Calculator estimates are not final offers: shipping, taxes, artwork feasibility and production availability require review. Before payment, we will confirm the full specification, total amount, delivery charges, applicable taxes, payment currency and schedule. Production begins only after the agreed payment and your proof approval

Proofs and design approval

Check names, spelling, dimensions, stone colors, placement and quantities before approving a proof. Screen colors and mockups are illustrative; ask us to clarify any critical color match. The quote states the included design work, revisions and deliverables. Additional work or changes after approval require your agreement to any extra price or schedule change

What you are purchasing

A digital design file is not a physical transfer. A physical transfer does not include a garment unless explicitly listed in your quote. Physical templates and finished garments are separate products. Tell us your fabric and application equipment before pressing; follow the confirmed transfer instructions and garment care restrictions. Do not apply heat or adhesive while compatibility is unresolved

Production and shipping

Unless a different period is confirmed in writing, proposed custom-order processing is 1–2 weeks after payment, complete specifications and proof approval. Transit time is additional. Expedited carrier services refer to carrier business days and are subject to the route, cutoff time and available service. A requested event date or delivery window is not guaranteed unless expressly confirmed. If we cannot meet an agreed shipping date, we will notify you, seek any consent required for a revised date and provide the applicable cancellation/refund option

Order numbers and reorders

Order numbers start at #1001 and increase across the store. Your history displays your own projects only. Reordering copies your previous specification and artwork into a new unpaid request. Current pricing, material availability and a new approval apply. A reorder does not automatically charge your card or start production

Your artwork

You must have the necessary rights to the artwork and personal information you submit. You authorize us to use it to quote, produce, store and support your order. We do not acquire ownership of your artwork, and portfolio or marketing use requires a separate permission

Returns and mandatory rights

Our returns and cancellation policy applies, together with all non-waivable consumer rights. Nothing here excludes liability that cannot legally be excluded. Contact support@strassline.com to resolve a problem. Applicable dispute-resolution procedures and seller jurisdiction must be added to the final version