Returns & cancellations

Custom-made transfers, templates and garments

These products are made to your approved artwork, dimensions, names and colors. Where applicable law permits, personalized products cannot be returned simply because you change your mind. This does not limit your rights if an item is defective, damaged, incorrect or does not match the agreed specification

Before production

Please contact us as soon as you need to cancel or change a request. Before design work or production starts, a paid order may be canceled for a full refund. If agreed custom work has already begun, we will explain any documented work already performed and any lawful, previously agreed charge before resolving the cancellation. We do not impose an undisclosed cancellation fee

Wrong, damaged or defective items

Email support@strassline.com with your order number, a description and clear photos. Please contact us promptly, ideally within 7 days of delivery, so we can investigate. This requested reporting period does not replace any statutory deadline. We will arrange an appropriate correction, replacement or refund. If a return is necessary because of our error, we will provide the return arrangements and cover reasonable return shipping

Standard, non-personalized items

Where a statutory withdrawal right applies, eligible unused standard items may be returned within that period, including the usual 14-day period where required. Contact us before returning an item. The return address and any disclosed return costs will be provided with the applicable order information

Digital products

Please report a damaged file, incorrect delivery or a file that does not match the agreed specification. We will correct it or provide the remedy required by law. Any loss of a statutory withdrawal right for immediate digital delivery requires the legally required express consent and acknowledgment; merely creating an account does not give that consent

Refunds

Approved refunds go to the original payment method. We will confirm the amount, timing and any return requirement in writing, within applicable legal deadlines. Bank processing times may vary. Do not send returns without receiving the correct return address